Returns & Refunds Policy

This Returns and Refunds Policy explains how returns, replacements, and refunds work at Next Day Plates Ltd. We follow UK consumer law and the rules set out for personalised goods, which include number plates.

1. Overview

Number plates are legally classified as personalised goods because they are made to your exact registration number. This means they cannot be cancelled, returned, or refunded once production begins unless they are faulty.
By placing an order with us, you accept this policy.

2. Personalised Goods and Your Right to Cancel

2.1. Under the Consumer Contracts Regulations, personalised or custom made items are exempt from cancellation rights.
2.2. All number plates are produced to your chosen registration number and therefore fall into this exemption.
2.3. Once your documents have been approved and production has started, the order cannot be cancelled for any reason.

3. Incorrect Registration or Order Details

3.1. You are responsible for entering the correct registration number and order details.
3.2. We do not accept returns or offer refunds if the wrong registration number was supplied by you.
3.3. Please check your details carefully before submitting your order.

4. Faulty or Incorrect Goods

We will replace number plates at no cost if:
• They arrive with a manufacturing defect
• They do not match the specifications you selected
• They were produced incorrectly due to our error
4.1. You must report any issues within 48 hours of delivery.
4.2. You must provide clear photographs showing the fault.
4.3. If the fault is confirmed, we will replace the plates promptly.
4.4. We may ask you to return the defective plates for inspection.

5. Damage During Delivery

5.1. If your plates arrive damaged, we will replace them.
5.2. You must notify us within 48 hours of delivery.
5.3. You must send photos of:
• the packaging
• the outer box
• the damaged plates
• the shipping label
5.4. Courier claims may require you to keep all packaging until resolved.

6. Lost Parcels

6.1. If your order fails to arrive, we will open a courier investigation.
6.2. Investigations can take several days depending on the courier.
6.3. We cannot refund or replace plates until the courier confirms the parcel is lost.
6.4. If the parcel is confirmed lost, we will replace it free of charge.

7. Returns Not Accepted

We cannot accept returns for:
• incorrect registration numbers supplied by you
• plates no longer needed
• plates ordered in error
• plates damaged after delivery
• plates fitted incorrectly
• show plates used on public roads
• plates affected by misuse or harsh cleaning products
• plates altered or modified after delivery

8. Warranty

8.1. Our plates come with a warranty against manufacturing defects.
8.2. The warranty does not cover:
• impact damage
• pressure washer damage
• chemical damage
• UV or heat damage caused by misuse
• incorrect installation

9. Refunds

9.1. Refunds are only available if:
• we cannot verify your documents
• you cancel before document approval
• we are unable to fulfil your order
9.2. Refunds are issued to the original payment method.
9.3. Refund processing times depend on your bank or payment provider.

10. How to Contact Us

To report any issue or request support, contact:
Email: hello@nextdayplates.co.uk
Address: Suite 1 & 2 (Building C), Waltham House, Riverview Road, Beverley, HU17 8DY
Company number: 16806184

Need help with a return?

If you have any issues with your order, please contact our team.